Effective date: 9 July 2026
This Refund & Cancellation Policy explains when and how refunds are provided for Arzi orders placed on MyArzi.
Cancellations
- You may cancel an Arzi for a full refund only before the seva has been performed. To cancel, email us as soon as possible with your order details.
- Once the seva has been performed at the temple, the order is non-refundable, as the service has already been delivered.
Failed or duplicate payments
If your payment was charged but your order was not confirmed, or if you were charged more than once for the same Arzi, we will refund the extra or failed amount in full.
How refunds are issued
Approved refunds are processed back to your original PhonePe payment method. Refunds are typically completed within 5–7 business days, though the exact timing depends on your bank or payment provider.
How to request a refund
Email [your support email] with your name, registered phone number, and order/transaction ID. We will review and respond within 2 business days.
Contact
MyArzi — Email: [your support email], Phone: [your phone number].